How Is Raw Information Processed and Stored in Echo-Health.ai?

🔍 How Is Raw Information Processed and Stored in Echo-Health.ai?

Echo-Health.ai is designed with privacy, clinical safety, and patient trust at its core. Here's how raw consultation data is processed, structured, and protected.

1. 🎙️ Capturing the Consultation

• Audio is captured during the clinician–patient consultation.

• Live transcription is used to convert speech to text in real-time.

• Audio is not retained — once transcription is complete, the recording is permanently deleted.

2. ⚙️ From Raw Transcript to Structured Notes

• The transcript is processed into structured content using advanced generative AI models.

• Outputs may include:

  • Clinical notes (e.g. SOAP, APSO)

  • Patient-friendly summaries and action lists

  • Relevant clinical codes (e.g. ICD-10, ATC)

  • Suggestions for SMS follow-up

• No updates are made to the system or clinical record until a healthcare professional reviews and approves the output.

3. 📝 What Gets Updated

Once approved by the clinician:

• The structured note is updated in the clinical record or linked platform.

• If enabled, SMS summaries, health literacy links, or reminders are sent to the patient and logged with a time and date stamp.

• All updates are tied to the clinical encounter, not to personally identifiable patient information.

4. 🔐 Privacy and Information Handling

Echo-Health.ai:

• Does not store audio recordings.

• Does not capture or retain names, Medicare numbers, or dates of birth.

• Minimises data retention — only clinically necessary and approved outputs are updated in the system.

• Encrypts all identifiers and stores only de-identified data where appropriate.

5. 🧑‍⚕️ Clinician Control

• All updates are clinician-led.

• Echo-Health.ai never makes decisions or pushes data into the clinical system without approval.

• The role of AI is to support efficient and safe documentation — final oversight always rests with the clinician.