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Our Story: Bridging the Gap in Patient-Doctor Consultations
What is said isn't always what is heard.
In the fast-paced environment of a medical consultation, crucial details can often be lost in translation. Imagine a patient, let's call her Patricia. Patricia, a 70-year-old grandmother, has been managing diabetes for years. One day, she noticed her symptoms worsening and decided to visit her GP.
- Anxiety and Confusion: Sitting in the waiting room, Patricia felt a wave of anxiety. Her mind raced with worries about her condition, the medical jargon she might not understand, and the overwhelming information.
- Medical Jargon: During the consultation, terms like "neuropathy" and "insulin adjustments" flew over her head, and her anxiety made it harder to process the information.
- Missed Details: Despite the doctor's best efforts, Patricia left the clinic feeling confused and overwhelmed. Important instructions and critical details were lost in the haze of her anxiety and low health literacy.
Patricia's story is not unique.
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Born from Lived Experience
Our founder, Cecilia Harris, knows firsthand how confusing medical consults can be — even for someone with high health literacy.
A seasoned data and healthcare professional, Cecilia often found herself leaving appointments with her children or ageing parents unclear about the diagnosis, unsure about follow-up steps, and uncertain of what actions to take next.
These moments weren’t due to a lack of attention — they were due to how information was delivered: often rushed, full of jargon, and easy to misinterpret.
That experience drives everything we do at Echo-Health.ai.
We also understand the pressures on clinicians.
With increasing demand, shorter consult times, and complex documentation requirements, it’s challenging to deliver both clinical care and patient education within the same consult.
Echo-Health.ai helps ease that burden — creating accurate notes, coding the consult, and simplifying follow-up communication, all while keeping the clinician in control.
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What We Stand For
| 🔍 Our Mission | Bridge the gap between what doctors say and what patients understand. |
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| 🤖 Our Technology | Listens to consultations, transcribes accurately, and applies our Health Literacy Algorithm. |
| 💬 Patient Empowerment | Transforms medical language into simple, meaningful actions that patients can follow. |
| 🩺 Clinician Support | Reduces documentation time and improves accuracy — without adding to cognitive load |
We also understand the power of that consultation to quickly deliver relevant documentation for healthcare professionals.
- Quick Documentation: Within minutes, Echo-Health creates documentation for referrals or information to share with other healthcare professionals.
- Improved Workflow: Empowers patients while also improving clinical workflow.
- Time Efficiency: Ensures healthcare professionals can spend more time with patients and less on documentation, enabling them to see more new patients while existing patients know exactly what to do.
We are committed to improving patient outcomes by making sure every word counts, every instruction is clear, and every patient feels empowered to take control of their health. At Echo-Health, we're not just building a product; we're creating a solution that transforms healthcare communication, ensuring that what is said is truly heard and understood.
