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There was an issue with the Output?

The Transcript powers everything downstream — including notes, templates, and patient summaries. If it’s missing or off, your outputs will be too. This guide will help you resolve common issues and know when to escalate to the support team.

⚠️ Troubleshooting Transcript Generation & Output Issues

Start here if your transcript appears incomplete, inaccurate, or hasn’t generated at all.

🎤 Common Causes of Transcript Issues

1. 🔇 Microphone Blocked by Another App

If another app (e.g. Zoom, Teams) was open and actively using the mic, Echo-Health.ai may not have been able to access it.

Solution:

2. 🌐 Internet Disconnection

If the internet dropped out during recording, the audio stream may not have reached the server.

Solution:

  • Check connection stability

  • Reconnect, refresh, and try regenerating the transcript

  • If lost completely, re-record using Smart Dictation or log a support request

3. 📴 Mobile Interruptions

If you’re using Echo-Health.ai on a phone and receive a call mid-session, your microphone may disconnect.

Solution:

  • Switch on Do Not Disturb before recording

  • Avoid switching between apps or browser tabs while recording

4. 🌐 Browser Access Revoked During Telehealth

Switching tabs or windows may cause your browser to revoke microphone access.

Solution:

  • Use Google Chrome for best results

  • Avoid navigating away from the consult tab while recording

  • For telehealth, headphones + stable desktop use is recommended

🧠 What You Can Regenerate

If the transcript is complete, you can:

  • Regenerate clinical notes (SOAP, Mental Health, etc.)

  • Reapply Templates

  • Use Ask AI to draft letters or instructions

You don’t need to re-record unless the transcript itself is incomplete.

📨 When to Escalate to Support

If none of the above resolves your issue, please contact support.

Include:

  • What went wrong (e.g. transcript didn’t load, mic blocked)

  • What you’ve tried (Resume/Refresh/Regenerate, mic test, etc.)

  • Date & Time of the Consult

  • Browser or App used

  • Screenshot (if available)

📧 Email: support@echo-health.ai