What Are SMS Credits?
SMS Credits are used each time Echo-Health.ai sends a text message to a patient. Credits are calculated based on message length, with one credit used per 160-character segment.
💬 What Are SMS Credits?
SMS Credits are used each time Echo-Health.ai sends a text message to a patient. Credits are calculated based on message length, with one credit used per 160-character segment.
If a message exceeds 160 characters, it is split automatically, and each segment consumes one SMS credit.
🔢 How Many SMS Credits Are Used?
| Message Type | Message Example | Characters | SMS Credits Used |
|---|---|---|---|
| Summary | “Today you discussed managing your high blood pressure. You’ve been prescribed amlodipine. Keep taking your current medications. Book review in 4 weeks.” | 189 | 2 |
| To-Do List | “To-Do: 1) Blood test at Dorevitch before 10 May. 2) Book flu vaccine for early May. 3) Review appointment 7 June. You’ll get reminders closer to each date.” | 215 | 2 |
| Reminder | “Reminder: Blood test due 10 May. Attend fasting from midnight. Bring referral and Medicare card. Questions? Call your clinic.” | 193 | 2 |
📱 Why This Matters
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Every message sent — whether it’s a summary, to-do list, or reminder — uses credits depending on its length.
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Helps clinics manage costs while maintaining clear, timely communication.
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Short messages use 1 credit, but more detailed ones may use 2 or more.
💡 Tip for Patients
Because dates are included in messages, most phones allow patients to tap and save them straight into their calendar or reminders, making follow-up care easier to manage.