What is a Patient Resource in Echo-Health.ai?

A Patient Resource in Echo-Health.ai is a trusted health information link sent to patients via SMS following a consultation. These resources are selected to support education, health literacy, and self-management — particularly for those who may otherwise leave the consultation feeling uncertain or overwhelmed.

🤖 Are Patient Resources AI-Generated?

No. Resources are not simply generated by AI.
Echo-Health.ai uses AI-assisted logic to recommend clinically relevant ICD-10 or SNOMED codes based on the consultation transcript. Once coded, the system matches each item to a pre-approved resource database curated by healthcare professionals.

The final link sent to the patient:

Comes from a trusted organisation (e.g., government or peak health body)
Is matched to the patient’s diagnosis, medication, or action item
Is readable and designed for general health literacy levels

Example:
A patient diagnosed with Type 2 Diabetes may be sent a link to Diabetes Australia with plain-language information on managing blood glucose and accessing support programs.

🌏 Where is this Available?

Australia: ✅ Available and in use
New Zealand: 🚧 Coming soon

Resources are jurisdiction-specific to ensure patients receive relevant, local information. International sites are only included if no local equivalent exists and if they meet health literacy standards.

📲 Where Do Patients Access the Link?

Delivered via SMS as part of their summary
Open directly in their phone browser
No app or login required
Also visible in the Daily Record for clinical transparency

🔐 How Are Resources Reviewed?

Reviewed by health professionals for accuracy and readability
Sources must be evidence-based, non-commercial, and accessible
Content must meet readability standards suitable for CALD and low literacy audiences

🟢 Summary

Patient Resources in Echo-Health.ai are AI-assisted, clinician-reviewed tools designed to give patients meaningful follow-up — directly in their hands. This helps reduce confusion, increase compliance, and improve outcomes, especially for those who may otherwise struggle to understand or act on verbal instructions.