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Are you having Microphone issues?

This guide is for Windows users who are having difficulty using their microphone with Echo-Health.ai — especially during post-consult dictation or while using the Smart Dictation tool. These issues may arise due to microphone settings, exclusive device control, or Realtek audio configurations.

🎙 Resolving Microphone & Audio Conflicts for Echo-Health.ai on Windows

 

Step 1: Check Microphone Permissions

  1. Open Settings → Privacy & Security

  2. Under “App permissions,” select Microphone

  3. Make sure Microphone access is turned on

  4. Scroll down and ensure your browser (e.g. Chrome, Edge) is allowed to use the microphone

Echo-Health.ai runs in your browser — if your browser can’t access the mic, neither can we.

Step 2: Disable Exclusive Control in Sound Settings

  1. Open Control Panel → Hardware and Sound → Sound

  2. Go to the Recording tab

  3. Select your microphone → click Properties

  4. In the Advanced tab:

    • Uncheck “Allow applications to take exclusive control of this device”

    • Uncheck “Give exclusive mode applications priority”

  5. Click Apply → OK

This prevents other programs (like Zoom or Teams) from blocking Echo-Health.ai’s access.

Step 3: Adjust Realtek Audio Console (if installed)

If your device uses Realtek Audio Drivers, follow these steps:

  1. Open Realtek Audio Console via the Start Menu

  2. Under Speakers and Headphones, disable:

    • Noise Suppression

    • Echo Cancellation

  3. Restart your browser

Noise suppression features can interfere with voice clarity or transcription accuracy.

Step 4: Try a Different Browser

Echo-Health.ai is tested primarily on Google Chrome. If you're using Edge or Firefox, try switching to Chrome for dictation and audio-related features.

💻 Remote Desktop & Microphone Access

If you're accessing Echo-Health.ai through Remote Desktop Protocol (RDP) or a virtual desktop, you may need to explicitly forward your local microphone.

If using Windows Remote Desktop:

  1. Open the Remote Desktop Connection app

  2. Click Show Options → Go to the Local Resources tab

  3. Under Remote audio, click Settings...

  4. Under Remote audio recording, ensure “Record from this computer” is selected

  5. Connect to the remote session

This ensures your local microphone is recognised by the cloud or clinic-hosted environment.

 

Why This Matters

Dictation accuracy and system responsiveness rely on consistent microphone access. These settings prevent Echo-Health.ai from being “locked out” by other applications or background processes.

 

Still Need Help?

If you’re still experiencing issues:

  • Ensure your microphone works in other applications (e.g. Zoom, Teams)

  • Test Echo-Health.ai using a direct connection (not via RDP)

  • Reach out to our support team with your system details

📧 support@echo-health.ai
Include:

  • Your browser and operating system

  • Whether you're using a headset or in-built mic

  • Screenshot of your Sound settings (if possible)